Complaints Procedure
We are committed to providing you with the highest level of service
We're Here to Help
Before submitting a formal complaint, we'd love the opportunity to resolve any concerns you may have. Please get in touch with us directly:
Call us
028 9073 5852Belfast Office
The Mount Business Centre
2 Woodstock Link
Belfast BT6 8DD
Ballymena Office
Raceview Mill
1 Mill Lane
Ballymena BT42 4EZ
Complaints
We aim to acknowledge your complaint within 5 working days and resolve your complaint within 3 working days. If we are unable to do so, we will provide you with an update or Final Response by week 4. If we are unable to resolve your complaint within 4 weeks, we must either issue a Final Response or an update by week 8. If by week 8 you are unhappy with either the Final Response or the update, you have the right to refer the complaint to the Financial Ombudsman Service who will independently investigate your complaint.
Please visit https://www.financial-ombudsman.org.uk/ for further information in relation to the Financial Ombudsman Service and how they will deal with your complaint.
Questions About Our Service?
We're committed to resolving any concerns quickly and fairly. Get in touch with our team today.